Website maintenance

You should consider website maintenance and support if:

1. You want to protect your website from hacking or malware and ensure its security.

2. You don’t have an in-house specialist in the company to handle technical tasks.

3. You regularly experience issues such as:

— The website becomes unavailable or loads very slowly;

— Errors appear (e.g., «500 Error,» PHP errors, or database errors);

— Page layout breaks: elements shift or fonts fail to load.

5. You want to regularly update your website or its components.

6. You plan to grow your project by adding new features, implementing integrations, or improving the design.

If at least one of these applies to you, request site support — we’ll discuss your current needs and prepare a personalized proposal.

In critical situations (e.g., the website is down), we respond within 1 hour during business hours (in accordance with the SLA).

For other support-related matters — updates, consultations, task estimates — we respond within 3 hours.

The timeline for completing a specific task depends on its complexity. We assess the scope of work and provide realistic deadlines. For example, minor fixes can be completed within 1–2 business days, while developing and implementing a new feature (including preparing and approving technical specifications) may take several days or more.

Our specialists have experience working with websites built on various platforms. Our clients use several popular CMS solutions, including 1C-Bitrix, for which we provide technical support.

Submit a request and we’ll get in touch to discuss the details and walk you through what we can offer as part of our technical support.

Yes, guarantees are formalized in the contract. We fix any errors caused by our work at our own expense.

For one-off tasks, the warranty period is 2 months.

The monthly cost of website maintenance includes a warranty that remains valid throughout the entire term of the service agreement.

Depending on the scope of tasks, your project may involve:

— Business Analyst

— Designer

— Frontend Developer

— Backend Developer

— SEO Specialist

— Content Manager

— Technical Administrator / DevOps Engineer

A dedicated project manager is assigned to your project to coordinate the team, consult you on all matters, process requests, and evaluate tasks.

To perform our work, we typically require:

— Hosting and server access;

— SSH and FTP access;

— CMS login credentials;

— Technical specifications and requirements;

— Access to analytics and monitoring systems.

We sign a Non-Disclosure Agreement (NDA) with every client. All passwords are stored on an encrypted drive with strictly limited access.

To select the right support plan:

1. Submit a request in any convenient way (e.g., via the contact form);

2. We clarify your needs, current issues, and planned tasks;

3. We define your technical support budget range;

4. Based on all factors, we recommend the optimal plan.

If you later require more specialist hours or additional services, the package can be expanded.

Your dedicated manager tracks the hours spent on tasks and monitors deadlines. All tasks are managed in a task-tracking system (such as Kaiten, Jira, or Aspro), and you have access to monitor their status in real time.

At the end of each month, we provide a detailed report outlining the hours spent on each completed task.